HNB General Insurance has secured the prestigious award for ‘Best Customer Oriented Company’ in the General Insurance Category (Sri Lanka) at the 6th Emerging Asia Insurance Awards held in Bangkok. The recognition stands as a strong testament to the strategic progress HNB General Insurance continues to make through its ongoing transformation journey, shaping a future-ready approach to general insurance in Sri Lanka and beyond.

The Emerging Asia Insurance Awards ceremony is organized by the Indian Chamber of Commerce (ICC) to foster excellence and cross-border collaboration across the region’s emerging markets. This year’s recognition carries significant weight, as the evaluation was conducted under a rigorous review process by PricewaterhouseCoopers (PwC) together with an international jury of industry experts.

The award assessment was based on a comprehensive set of performance criteria such as new business premium, risk retention ratio, average number of claims, claim settlement ratio, total claim settlements, and the number of products catering to minority groups. This accolade further highlights the company’s commitment to strengthening customer-centric practices, financial resilience, and inclusive product offerings within the general insurance landscape of Sri Lanka.

Sithumina Jayasundara, Executive Director / CEO of HNB General Insurance, noted, “We are truly honored to receive this recognition, which reflects our continued commitment to placing customers at the center of our operations. This award is a proud reflection of how our focus on service standards, operational efficiency, and inclusive insurance solutions is translating into meaningful value for our customers and the business.”

As HNB General Insurance moves through 2026, its accolades are matched by robust domestic growth and financial resilience. The company’s focus on customers was recently validated by LMD, which ranked HNB General Insurance among the top three in its Customer Excellence Rankings for the general insurance sector. This success is further supported by a solid financial foundation, including a recent Fitch Rating upgrade to ‘A(lka)’, solidifying the company’s standing as a stable, service-led leader in the Sri Lankan insurance industry.

Photo Caption : Damayanthi Fernando, Director General of IRCL, presenting the award to Dilshan Perera, Chief Transformation Officer of HNB General Insurance.