‘ComBank Digital’ – Commercial Bank’s omni-channel digital banking platform has been adjudged the ‘Best Mobile Banking App’ in Sri Lanka by Global Finance at the 2023 edition of the magazine’s World’s Best Digital Bank Awards presentation in London.

Sri Lanka’s no 1 digital banking platform with the highest usage and customer penetration, ComBank Digital is an integration of all online and mobile banking channels of Commercial Bank of Ceylon offered via a responsive web application and three native mobile applications (iOS, Android and Huawei), enabling access across all devices such as desktop PCs, laptop computers, tabs and smart phones.

The Global Finance award for Best Mobile Banking App is based on a comprehensive assessment of interactive features covering 39 parameters and was one of 11 consumer sub-categories used by the magazine to select the winners for the World’s Best Digital Banks Awards ceremony held on October 17 at London’s iconic Banking Hall. Sub-category winners were selected based on the relative strength and success of their web products and services.

Commercial Bank’s Assistant General Manager – Digital Banking Mr Pradeep Banduwansa, who accepted the award on behalf of the Bank commented: “This award is particularly noteworthy because it examines a wide spectrum of aspects from ease of access and features, functionality and ease of use, to compatibility with different browsers and operating systems, integration with external partners, content, responsive web design and much more, including future plans in terms of features. We are therefore delighted to have passed with flying colours to be adjudged the best mobile banking app in Sri Lanka.”

Used by more than a million Commercial Bank customers, ComBank Digital offers the convenience of self-registration, providing instant access to a banking platform that is secured with industry-level security standards, and delivers a convenient, swift, and safe digital 24x7 365-day banking experience, to users anywhere in the world.

Enhancing user convenience, ComBank Digital features a range of built-in options that allow users to customise their digital banking preferences on their own without the assistance of a bank agent. They can increase the security level of ComBank Digital by enabling biometric login access, device registration for secure login and device management, selection of alerts with One Time Passwords (OTPs) and setting up of alert delivery methods via push notifications.

ComBank Digital offers services such as checking balances of Current Accounts, Savings Accounts, Investments, Loans and Credit Card accounts and transactional activities such as investments in Fixed Deposits, instant payments to any account across the banking network, share trading settlements and more. ComBank Digital also supports bill payments to nearly 100 entities in nine categories such as Telephone, Electricity, Water, Credit Cards, Insurance, Pay TV, Education, Schools and Rates.

ComBank Digital is a comprehensive solution for customers’ financial needs. They can effect payments to government institutions, apply for personal loans, and apply for loans and overdraft facilities against their eFDs (electronic Fixed Deposits). Commercial Bank has expanded its digital platform to include its overseas operations in Bangladesh and Maldives as well.

Global Finance, founded in 1987, has a circulation of 50,000 readers in 193 countries, territories and districts. Global Finance’s audience includes senior corporate and financial officers responsible for making investment and strategic decisions at multinational companies and financial institutions.

Sri Lanka’s first 100% carbon neutral bank and the first Sri Lankan bank to be listed among the Top 1000 Banks of the World, Commercial Bank operates a network of 271 branches and 957 automated machines in Sri Lanka. Commercial Bank is the largest lender to Sri Lanka’s SME sector and is a leader in digital innovation in the country’s Banking sector. The Bank’s overseas operations encompass Bangladesh, where the Bank operates 20 outlets; Myanmar, where it has a Microfinance company in Nay Pyi Taw; and the Maldives, where the Bank has a fully-fledged Tier I Bank with a majority stake.

Photo caption : Commercial Bank’s Assistant General Manager – Digital Banking Mr Pradeep Banduwansa accepts the Best Mobile Banking App award on behalf of the Bank.