A Decade Close to Hearts 

Celebrating its 10th anniversary under the theme "Close to My Heart," HNB General Insurance (HNBGI) marks a decade of delivering exceptional service and protection to the people of Sri Lanka. Established in 2015 as a separate business entity under HNB Assurance, a member of the reputed HNB Group, HNB General Insurance has remained steadfast in its mission to safeguard what matters most to its customers, staying true to its ethos of being “Your Trusted Partner to Take on Tomorrow”

Reflecting on this remarkable journey, Sithumina Jayasundara, CEO of HNB General Insurance, remarked, “Over the past 10 years, we have built a legacy of trust and innovation. Our unwavering commitment to understanding and addressing the unique needs of our customers has positioned us as a leader in the general insurance sector. As we look to the future, we remain steadfast in our mission to be the most customer-centric insurance provider in Sri Lanka, delivering sustainable value and innovative solutions.”

Since its inception, HNB General Insurance has demonstrated steady growth, supported by a network of 57 branches across Sri Lanka and a growing customer base. Its financial stability is further reinforced by a consistent Fitch Rating of A- (lka).

Innovation has been a cornerstone of HNB General Insurance’s success, transforming customer experience through initiatives such as the Claimee digital claim assessment tool, the OneInsurance co-insurance system implementation, 1303 hotline, HNBGI Loyalty Rewards Program and and the introduction of parametric insurance for crop and livestock. These advancements streamline processes, reduce lead times, and enhance service efficiency, ensuring a seamless experience for customers.

HNB General Insurance offers a diverse portfolio of products for individuals and businesses, including motor, medical, home, fire, travel, marine, and engineering insurance. The company’s pioneering efforts, such as parametric insurance underscores its commitment to addressing evolving customer needs. And as a socially responsible corporate citizen, HNB General Insurance has contributed significantly to sustainability and community development, ensuring its impact extends beyond business to create a safer and more sustainable future.

Over the past decade, HNB General Insurance has been recognized with numerous awards and accolades, reflecting its dedication to excellence, innovation, and a customer-centric approach.

Looking ahead, HNB General Insurance is guided by its corporate vision for 2025-2027: to be the most customer-centric insurance provider in Sri Lanka. This vision rests on four pillars—driving growth, enhancing customer experience, continuous innovation, and sustainable value creation.

HNB General Insurance’s journey over the past 10 years is a testament to its resilience, innovation, and unwavering dedication to protecting and empowering its customers. As it celebrates a decade of being “close to your hearts,” HNB General Insurance looks forward to continuing its role as a trusted partner, helping Sri Lankans take on tomorrow with confidence.