Bringing wellbeing guidance closer to every Sri Lankan through responsible AI innovation

Dialog Axiata PLC, Sri Lanka’s #1 connectivity provider, has introduced a new AI-powered Chat & Voice Bot on Yeheli.lk, Sri Lanka’s first free, trilingual and anonymous digital advisory platform, in conjunction with International Women’s Day. Developed under Dialog AI, the company’s initiative for advancing responsible and inclusive artificial intelligence solutions, the enhancement expands safe and accessible digital support for families across Sri Lanka, reflecting Dialog’s commitment to deliver The Future. Today. by applying technology to address real human needs.

Yeheli.lk is supported through partnerships with the National Institute of Mental Health, Without Borders and Doc990, bringing together clinical expertise, counselling services and digital health access to guide users toward credible information and professional support where further assistance is required. The newly introduced AI-powered feature adds 24/7 chat and voice-based support in Sinhala, Tamil and English, enabling individuals to seek confidential assistance free of charge at any time and from anywhere in the country.

Established as a safe digital space where individuals can ask personal questions without judgement, Yeheli.lk provides access to information on mental health, family and relationship concerns, personal wellbeing and other health-related matters. The AI Chat & Voice Bot offers initial support to help users better understand their concerns and available options, while directing them to qualified professionals and partner organisations when further expert help is required. The platform continues to prioritise anonymity and confidentiality.

As part of Dialog AI, the initiative reflects the company’s approach to applying artificial intelligence to address real human challenges while maintaining privacy and trust. Guided by its brand promise of The Future. Today., Dialog continues to harness emerging technologies responsibly to expand access to wellbeing resources and strengthen digital inclusion across Sri Lanka. By strengthening trilingual access and extending availability across geographic boundaries, the enhancement reinforces Dialog’s commitment to responsible innovation.

Asanga Priyadarshana, Group Chief Corporate Officer of Dialog Axiata PLC said, “The introduction of the AI Chat & Voice Bot on Yeheli.lk under Dialog AI reflects our commitment to using technology to create safe and inclusive spaces where individuals can seek guidance with confidence. As we mark International Women’s Day, this enhancement expands access to confidential, trilingual support while connecting users to appropriate expert services when needed.”

The launch also reflects Dialog’s broader commitment to diversity, equity and inclusion (DEI), which extends beyond its workplace into the communities it serves. In recognition of these efforts, Dialog Axiata PLC was awarded the national honour for ‘Best DEI Initiative’ at the DEI Champions Awards 2025, organised by the Ceylon Chamber of Commerce through the SCOPE Programme and co-financed by the European Union and the German Federal Foreign Office. The recognition highlights Dialog’s continued focus on fostering inclusive environments and ensuring that digital innovation contributes meaningfully to the wellbeing and empowerment of all communities.

The initiative further aligns with Dialog’s broader sustainability and ESG commitments, demonstrating how digital infrastructure can be leveraged to expand access to wellbeing resources and enable individuals to make informed decisions with confidence.

The AI Chat & Voice Bot is now available free of charge on www.yeheli.lk , accessible to users across Sri Lanka 24/7.