ComBank’s pioneering ePassbook goes multilingual

July, 4, 2022

The Commercial Bank of Ceylon has announced that ‘ComBank ePassbook’ – Sri Lanka’s first digital passbook – is now operable in Sinhala and Tamil in addition to English, to further encourage digital banking habits and improve the customer experience.

An upgrade to the app enables Commercial Bank customers to select the language of their preference to view their banking transactions and access all services offered by the ComBank ePassbook.

The move to make the ComBank ePassbook trilingual was embarked upon to enable all customer segments of the bank to go digital and to improve digital financial inclusivity, the Bank said.

In 2020, the ComBank ePassbook was upgraded to include self-registration capabilities, real-time transaction notifications, and a biometric login feature that enables account holders use the app via face ID and fingerprint without having to type in the password at every login. Notably, ComBank ePassbook App download increased by 150,000 within six months of the launch of the self-registration feature. ComBank ePassbook has users in more than 200 countries, averaging more than 10,000 active users per 30 minutes and has over 1 million customer registrations, the Bank said.

Another upgrade enabled users to subscribe and unsubscribe Current Accounts, Savings Accounts, and Credit Cards in their ComBank ePassbook application. It also facilitated users to view their Current and Savings account details with unlimited transaction history, including information on unrealised cheques, account holds and the total overdraft limit for current accounts; launch searches in their Accounts and Credit card transactions by description, amounts and date ranges; and view credit card subscriptions, current billing cycles, and credit card eStatements for the past two years.

Additionally, information on current interest rates, exchange rates, Bank branches, and privacy policy is accessible via the application. Users can also conveniently locate ATMs closest to them by referring the ComBank ePassbook.

This mobile application provides access to details of Savings, Current, NRFC, RFC accounts and Credit Cards on Android and iOS powered mobile devices and acts as a single repository for multiple accounts enrolled by an account holder, with the capability to view each account separately. ComBank ePassbook iOS mobile application is operable as a desktop application on the latest MacBooks too.

The ComBank ePassbook was introduced in 2016 as a pioneering product of Commercial Bank, revolutionising the concept of the “Passbook” to customers. It was the first digital passbook in Sri Lanka’s and South Asia’s banking industry. The application is provided free of charge and provides instant access to the customer’s accounts through a Smartphone, dispensing with the requirement of holding a physical passbook or obtaining any paid banking facility such as Online Banking or Mobile Banking for inquiry purposes of customers.

Sri Lanka’s first 100% carbon neutral bank, the first Sri Lankan bank to be listed among the Top 1000 Banks of the World and the only Sri Lankan bank to be so listed for 12 years consecutively, Commercial Bank operates a network of 268 branches and 940 automated machines in Sri Lanka. Commercial Bank is the largest lender to Sri Lanka’s SME sector and is a leader in digital innovation in the country’s Banking sector. The Bank’s overseas operations encompass Bangladesh, where the Bank operates 19 outlets; Myanmar, where it has a Microfinance company in Nay Pyi Taw; and the Maldives, where the Bank has a fully-fledged Tier I Bank with a majority stake.

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