March, 24, 2020
As the global pandemic crisis intensifies, Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, remains committed to keeping Sri Lanka connected during these challenging times. Dialog is fully prepared and dedicated to maintaining business continuity of its telecommunication infrastructure and digital services for all its stakeholders, be it consumers, enterprises, business partners, or the Government.
With the prevailing situation turning online conveniences into daily necessities, Dialog has gone the extra mile to help Sri Lankans follow through with their social distancing efforts. In addition to keeping its customers connected during these turbulent times, Dialog has extended its support with the following special services for all Dialog Customers:
e-Health - Tele-Medicine and National Awareness via 1390
The health and wellbeing of Sri Lankans remains Dialog’s top priority. In line with the Government’s initiatives of curbing the coronavirus outbreak, Dialog in partnership with Wavenet International Pvt Ltd and MyDoctor (My Health Solutions Pvt Ltd), launched a free trilingual hotline via 1390 to provide all Sri Lankans with access to remote medical consultations and minimise physical visits to busy hospitals and clinics. This trilingual medical advisory service can be accessed free of charge by dialling 1390 from any network.
Dialog deployed a pre-call announcement to inform of precautions on COVID19 and also established 135 – a free trilingual IVR service, for customers to receive information and advice on the latest developments of the Coronavirus outbreak. In addition to these hotlines, an Android/iOS app with more information on COVID-19 will be launched soon.
e-Learning – Free Content with No Data Charges on Guru.lk and Government Education Platforms.
In its efforts to minimise the disruption to the education system due to the early closure of schools, Dialog in partnership with the Ministry of Education and Headstart Pvt Ltd deployed a suite of free educational content and applications without any data charges for our children to continue learning from home. Dialog together with its partners have extended free content and online access to the following educational and content platforms:
In addition to the above platforms, Dialog in partnership with the University Grants Commission and the Telecommunications Regulatory Commission of Sri Lanka are set to provide free access with no Data charges to all official e-Learning platforms of State Universities effective 23 March 2020.
Double Benefits - Data, Talk Time for Personal and Enterprise Applications
To facilitate Dialog customers to work from home and keep them connected during these challenging times, Dialog launched a host of concessions and special offers from 16 March 2020.
Double Data on Home Broadband and Mobile Postpaid Data Pack Extensions
Dialog offers 100% bonus for all Data extensions on both Home and Mobile Broadband Postpaid accounts, effective from 16th March 2020. This has enabled over 600,000 Home Broadband users and over 1.4 Million postpaid mobile customers to stay online during this critical period where everyone is confined to their homes. Those that require data can activate data add-on packs via the MyDialog App or www.dialog.lk and receive double the data for the same price.
Doubled 4G Bonus to 100% for Prepaid Data Cards and Online Purchases
To keep our 13.4 Million prepaid mobile users connected, Dialog has doubled the standard 50% 4G Bonus to 100% 4G Anytime bonus for all internet card purchases through any of the online channels including the MyDialog/Genie Apps or www.dialog.lk effective 23 March 2020. The same offer is available for all Data Cards above Rs.349/- activated through any channel, effective 22nd March 2020.
Dialog mobile Prepaid customers can avail 100% bonus Talk Time/ SMS /Data on daily/weekly Voice and Combo packs from 22nd March 2020. To purchase these special packs, customers can dial #678# from their Dialog mobile.
To stay updated on the latest developments during this prevailing situation, a free subscription until 31st March to selected news alerts has been provided. To activate News Alerts customers can dial #678# or use the MyDialog app.
Unlimited Entertainment at Home and on the Mobile
All Mobile and Home Broadband customers can also enjoy the Dialog ViU app – Sri Lanka’s largest Video and Live TV collection – with no data charges. The Dialog ViU app is another medium where Dialog customers can access free Live TV and Video without any data charges anywhere, anytime on the Dialog network, to keep everyone entertained with 60 live channels and 1000+ local movies, dramas, edutainment content and originals.
To help Sri Lankans get through the social restrictions put in place to fight the Coronavirus pandemic, Dialog has extended all of its television channels to all Dialog Television customers for as low as Rs. 100/- +tax for a period of 14 days (or Rs. 75 +tax when activated via the MyDialog App) which provides access to an array of entertainment and edutainment content at home during this period.
Extended Credit for All Customers
Dialog stepped forward to help its Mobile, Home Broadband, TV and Enterprise customers stay connected by extending the credit period of customers and providing additional emergency credit to maintain uninterrupted service during this period.
Automatic credit enhancement up to 50% from the existing credit limit (upon reaching the limit), has been enabled whilst disconnections due to non-payment of February bill has been suspended till 27 March 2020.
An emergency credit facility is offered for all Dialog mobile prepaid customers who are unable to purchase top up cards or reloads. Customers can dial #007# to obtain the emergency credit from Dialog.
e-Care - Digital Customer Support on MyDialog App and WhatsApp Channels
Subscribers are encouraged to use Dialog’s digital selfcare platforms (www.dialog.lk or the MyDialog App) for help on Dialog products and services. The MyDialog App also gives you the ability to manage your family’s/business’ Dialog Services, along with the ability to reload any Dialog connection conveniently. In addition to the digital platforms, customers are recommended to use the dedicated payment kiosks for cash transactions such as reloads, bill payments and eZ Cash top-ups.
The company also provides the added benefit of being available on WhatsApp; Dialog customers can conveniently WhatsApp Dialog on 777 678 678 anytime and anywhere regarding any services offered by the company.
e- Home Working Support for Enterprises
Dialog is dedicated and fully prepared towards supporting enterprises to stay connected and be equipped with the right tools and bespoke connectivity solutions. Customers are encouraged to contact Dialog’s Enterprise Account Managers who are available at any time via 777887887 and 117100200 or visit business.dialog.lk for assistance.
Microsoft Office365 Business Essentials:
Dialog offers a special 50% discount on its latest bundle for enterprise customers by, combining Microsoft Office365 Business Essentials with 2 GB additional mobile data. For those requiring online access to Microsoft office 365 platform, Dialog launched a special data bundle on Mobile and Home Broadband where 5GB of mobile data is priced at Rs.200/- while Unlimited data on Home Broadband is offered at a nominal price of Rs. 100.
Dialog BizConferencing Solution:
Dialog has also introduced ‘BizConferencing’, a flexible and cost-effective Voice Conference Solution that is secure and easy to use anytime and anywhere.
Double Data for Enterprise:
The 100% Data bonus offered for HBB and Postpaid mobile subscribers is applicable for all Enterprise usage which can be activated via MyDialog app or by Bizcare platform. Alternatively, those that require special Enterprise data plans could contact the respective account manager or visit www.dialog.lk.