INSEE Ecocycle, the pioneer in sustainable waste management in Sri Lanka, has become the first waste management company in the country to achieve the prestigious ISO 10004:2018 – Customer Satisfaction Management System certification, demonstrating commitment to the highest standards of customer satisfaction, managing feedback responsibly, and continuously elevating service quality.

INSEE Ecocycle firmly believes customer satisfaction is at the heart of sustainable business growth. In achieving ISO 10004:2018, INSEE Ecocycle has set a new benchmark for the industry, embedding customer‑centric practices throughout all operations and promoting excellence, accountability, and stakeholder trust.

“Achieving ISO 10004:2018 demonstrates INSEE Ecocycle’s commitment to placing customers at the center of everything we do. The certification strengthens trust in our services and reinforces the vision of delivering sustainable waste management solutions to create long-term value for customers and stakeholders,” said Eng. Thusith Gunawarnasuriya, Chief Executive Officer.

Ecocycle holds a robust portfolio of internationally recognized certifications, including ISO 14001 – Environmental Management Systems (EMS), ISO 45001 – Occupational Health and Safety Management Systems (OHSMS), ISO 9001 – Quality Management Systems (QMS), and ISO 39001 – Road Traffic Safety (RTS) Management Systems.

With the latest achievement, ISO 10004 – Quality Management – Customer Satisfaction: Guidelines for Monitoring and Measuring has now been added to this growing portfolio.

Image Caption : Left to Right : Sanjaya Leekolapitiya, Assistant Manager, Customer Service Ecocycle, Janaka Ranga, Senior Manager Commercial & Logistics Ecocycle,  Sujith Gunawardana - Director INSEE Ecocycle , Roshani Perera, Country Manager - TQCSI Lanka (Pvt) Ltd., Thusith Gunawarnasuriya - Chief Executive Officer, Charith Bandara - Customer Service Executive Ecocycle, Anuradha Gunathilaka - Compliance Executive Ecocycle