As the digital landscape continues to evolve, so do the tactics of cybercriminals seeking to exploit unsuspecting individuals and businesses. WhatsApp, one of the world's most popular messaging platforms, has become a playground for scammers employing deceptive techniques to defraud users. In light of this escalating threat, SLASSCOM, Sri Lanka's apex body for the IT / BPM industry, underscored the importance of cybersecurity education and collaboration to combat WhatsApp scams.

Sithira Wanniarachchi, Head of the CSCx Forum at SLASSCOM giving an insight into the current status in the market, said that common tactics scammers deploy include the impersonation of renowned brands or individuals, and in manufacturing fake emergencies to induce immediate responses, tempting users with unbelievable offers or prizes and utilizing links to pilfer personal information. He explained that while WhatsApp scams can target any sector, industries such as financial services, online shopping, and tech support are particularly vulnerable due to the potential for financial gain.

He emphasized that recognizing the telltale signs of a WhatsApp scam is paramount. ‘Red flags include unsolicited messages from unknown numbers, requests for personal or financial information and offers that appear too good to be true. When faced with such instances verifying the sender's identity, exercising caution when encountering suspicious links or attachments, enabling two-factor authentication and staying informed about prevalent scam tactics and only allowing only your contacts to add you to groups are essential steps in safeguarding against these fraudulent activities. It is important to report such encountered fraudulent behavior on WhatsApp to relevant authorities, agencies, or WhatsApp itself. Many countries offer dedicated platforms, such as consumer protection agencies, cybercrime units, and online fraud reporting platforms, to address such incidents. In Sri Lanka these include the CCID, SL CERT, National Child Protection Authority, Ministry of Women and Child Affairs and Women In Need.’

Sithira also expressed the imperative of prioritizing cybersecurity education and fostering collaborative efforts to counter these scams effectively. ‘Cybersecurity is not merely a concern for individual users or specific organizations; it is a shared responsibility that demands collective action. The battle against cyber threats necessitates a united front fostering alliances between industry players, government agencies, and law enforcement. Together, we can build a resilient cybersecurity ecosystem that protects the integrity, privacy, and security of all digital stakeholders. By embracing our collective responsibility and working together, we can effectively thwart WhatsApp scams and uphold the trust and safety of our digital communities."he affirmed.

Underscoring the need for coordinated efforts to raise awareness and enhance cybersecurity literacy among individuals and organizations he said "education and awareness plays a pivotal role in empowering users to recognize and mitigate cyber threats. Through comprehensive cybersecurity education programs, we can empower users with the knowledge and skills needed to safeguard themselves against malicious activities on platforms like WhatsApp."

Sithira explained that SLASSCOM advocates for widespread education on Cybersecurity to empower individuals and businesses to identify and avoid falling victim to fraudulent schemes. Through the provision of training and awareness programs, conducting research on emerging threats, and collaborating with law enforcement agencies, the center aims to enhance cybersecurity measures and mitigate the risks posed by cybercriminal activities.

The SLASSCOM's Cybersecuirity Center of Excellence (CoE) is involved in capacity building, supporting cyber startups, fostering ecosystem growth, facilitating connections with investors, and facilitating market access. Additionally, the CoE engages in raising awareness among SLASSCOM members and the general public when identified needs arise. Through these initiatives, the CoE plays a pivotal role in driving innovation, fostering collaboration, and empowering stakeholders within Sri Lanka's tech industry.

Photo Caption : Sithira Wanniarachchi, Head of the CSCx Forum at SLASSCOM