May, 25, 2020
On the issue of the attempted cyber-attack on SLT's internal systems, SLT wishes to clarify the current situation to all its customers. The following is the official communique released by the Management.
We, SLT wish to communicate to our customers that we have detected an attempt of a cyber-attack, which has affected only a section of our internal IT systems.
Our vigilant early warning systems detected the attempt and precautionary measures with shutdown of some servers were implemented without delay. These servers are isolated and corrective action is being taken. There is no impact to any system that is used to provide SLT services. Thus, there is no risk to any services offered to our customers and also there is no risk to customer information. System experts are attending to the issue and have already identified all the areas and SLT internal services will be restored in a short time. Our expert teams have detected the threat at a very early stage and successfully isolated the problem.
SLT would like to affirm that all our government & business services, Voice Services, Broadband Services, PeoTV and Hosting Services are not impacted due to this internal issue and that the customer information is safe and secure.
The value added services such as ordering extra GB for Broadband services are also provided online, through the MySLT app and via contact center on 1212.
A REvil attack, which has affected IT systems all over the world from time to time, has veen identified as the reason. We kindly advise our customers to implement required precautionary measures as much as possible by considering the current hostile nature of these cyber-attacks.
We thank you for your patience and understanding.